For the Customer Technical Support Lead we are looking for a person with best practices that is both technical and customer oriented. Customer Technical Support Lead will work closely with the technical team, product team and its own Customer Technical Support team.
Key Tasks and Responsibilities of the Role
New Product Beta-Test project preparation & management
Ongoing Product Support & Improvement Cycle management
System/functional testing automation
Developing customer communication channels and processes
UX testing and customer feedback
Direct contact with product users
Tech support team management
Solve customers technical questions & problems
Skills, Experience, Qualifications Required
Experience working in diverse software or hardware development teams
Experience with highly complex technical products in physical environments
Native English speaker (or similar level English)
Experience with B2C, US Market
Ability to understand and digest the complexity - customer, technologie, R&D Sales milestones, etc.
Willingness to work a flexible schedule as may be required from time to time
Demonstrate the following skills: great written and oral communication, organizational skills, responsibility, paying attention to detail, be outgoing and pro active - look for ways to improve processes, ask customers good questions and make good deductio
Advantage: candidate has built such department in startup / SME / corporate from scratch
Into a team of individuals who continually strive to improve their understanding and domain expertise in their respective areas - we hire self driven, creative and curious people who are looking for real challenges and want to compete with the best - not just looking to get the work done.
If you are interested please give us your email below and we will get in touch