Customer Technical Support

Description of Role

This is an exciting opportunity to join a young company and work on ambitious and challenging projects in a smart, world-class team.

For the Product Speacialist position we are looking for a person with best practices that are both technical and customer oriented.

Key Areas, Tasks and Responsibilities of the Role

  • Troubleshooting basic end user issues
  • Escalates unresolved problem/issues/requests to the tier 2 and 3 support team
  • Receive & handle customer complaints and suggestions
  • Communicate with customers thru different channels
  • Identify customer problems and provide appropriate solutions
  • Manage customer feedback loop to improve product
  • Proactively follow up w/ customer to better understand and resolve customer’s problems
  • Provide information about product features & specifications
  • Interact with other internal departments to resolve customer issues

Skills, Experience and Qualifications Required

  • C1 English level
  • Excellent verbal and written communication skills
  • Ability to maintain a friendly and professional demeanor when interacting with customers
  • Organizational skills, responsibility, paying attention to detail, be outgoing and proactive – look for ways to improve processes, ask customers good questions and make good deductions based on their feedback, possess a problem-solving attitude, be self-motivated and resourceful
  • Willingness to work a flexible schedule (time zone difference +6-9 hours)
  • Advantage: Experience working in diverse software or hardware development teams, Experience with the US B2C market

Benefits

  • Great snacks and coffee
  • Fully stocked basement bar with Xbox and Foosball
  • Beautiful garden with exercise and lounging areas
  • Stunning office located right on Naplavka
  • Regular parties and team-building events
  • The opportunity to join a rapidly growing company!

 

 

 

How to apply

Include whatever information you think would help us to understand your background better – whether it is your GitHub, Twitter, blog or anything else you deem appropriate

CV*